Frequently Asked Questions

 

How do I rent products from Bespoke Affair?

Take a look at our inventory online. You or your Event Coordinator can email or give us a call regarding the items you are interested in.  We will provide you with availability and a quote or set up a time for you to come view our inventory in person.  

50% deposit  is required to secure all items.  Balance due one week prior to delivery delivery.  

 

How will my items be delivered?

Bespoke Affair will work with you or  your Event Coordinator to schedule deliveries to your venue with our approved moving company.  Our chosen delivery company has over 50 years of delivery and handling experience on and off the Island of Martha’s Vineyard.

Reserved event decor will be packaged and loaded onto our delivery trucks the day before your event and delivered to your venue the day of by our team.   The day after your event, we will return to inspect the decor, load it back on our trucks, and return it all to our warehouse.

 

How long will my rental period last?

Your rental period begins when the item is put on the truck the day before your event to the time it is returned to our warehouse. the day after.  

Need something for longer than just one day? No problem! The same daily rates will apply to each additional day you reserve the items.  Keep in mind, last minute extensions may not always be accommodated if items are already reserved for previously scheduled events.

 

I just need a few things, I don’t think a delivery will be necessary.  Can I come pick them up myself?

Sure! You or your Event Coordinator may schedule a pick up for smaller items during our warehouse hours of Monday through Friday, 9am to 5pm. 


To protect our more delicate inventory items  vintage event decor, one of a kind items, upholstered furniture, large furniture and glassware will not be available for self-pickup. 

 

Can I come look at your inventory in person?

Need to see it, feel it, sit in it first? Of course! We have a packed warehouse in the back of our studio. Give us a call & we’ll schedule a time for you to come in!  Appointments run hourly .

 

I’m looking for something in particular can’t seem to find it, could you get it for me?

Bespoke Affair has developed an extensive network of  local fabricators and vendors allowing us the ability to procure special event decor or create custom orders for your event.  During the planning period, we will work with you and your Event Coordinator to create custom orders!

 

What if I need to cancel my order?

Because our inventory is small and our season is short, any cancellations will result in the loss of your 50% deposit.  All cancellations within 7 days of your event will result in the loss of the remaining 50% balance.

If an event is to be rescheduled within one year of the originally scheduled date we are happy to keep and apply your 50% deposit to the new date!

 

What if something is damaged?

We do charge replacement and repair costs for broken and damaged goodsCosts will vary by item. Goods beyond repair will be charged to client's at full  price.